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Job Title: Customer Service Helpdesk Representative
Location: Basingstoke
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where problem-solving is key? If so, we want YOU to be our next Customer Service Helpdesk Representative!
Who We Are:
We are a leading maintenance service provider committed to high-quality solutions and outstanding support for our clients. Our team values collaboration, innovation, and excellence, making our workplace a fantastic environment for growth!
What You'll Do:
As the first point of contact for our clients, you'll play a vital role in ensuring their satisfaction. Your responsibilities will include:
- Responding to Inquiries: Handle calls, emails, and chats, efficiently addressing questions and concerns.
- Issue Resolution: Troubleshoot maintenance issues and provide solutions or escalate as necessary.
- Record Keeping: Maintain accurate records in our CRM system, ensuring data integrity.
- Coordination: Collaborate with field technicians to schedule appointments and guarantee timely service.
- Feedback Collection: Gather customer feedback to identify areas for improvement.
Who You Are:
We seek candidates who are:
- Customer-Focused: Eager to help others with a background in customer service.
- Strong Communicators: Excellent verbal and written communication skills.
- Problem Solvers: Critical thinkers who resolve issues with a positive attitude.
- Detail-Oriented: Organised with great attention to detail.
- Team Players: Ready to collaborate and contribute to a positive environment.
What We Offer:
- Competitive Salary: Reflective of your skills and experience.
- Benefits Package: Comprehensive health insurance, retirement plans, and paid time off.
- Professional Development: Opportunities for training and career advancement.
- Supportive Environment: Work in a friendly team atmosphere where your contributions are valued.
Ready to take the next step in your career? Apply now and join our vibrant team!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
