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Customer Service Advisors

Tulip Recruitment
Posted a month ago, valid for 6 days
Location

Basingstoke, Hampshire RG22 4UY

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is looking for customer-focused individuals to join their contact center as Customer Service Advisors on a full-time permanent basis.
  • This position requires candidates to have at least 1 year of customer service experience, although it does not need to be office-based.
  • The role offers a salary of £24,000 per annum and includes benefits such as 25 days of holiday plus bank holidays and a generous pension scheme.
  • Employees will initially work in the Basingstoke office for the first six months before transitioning to a hybrid working model.
  • Key responsibilities include assisting customers with complex situations, managing repairs, and handling customer complaints.

Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support.

This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available.

Benefits include 25 days holiday + bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more

Customer Service responsibilities will include:

  • Assist customers with varying and sometimes complex situations
  • Book routine or emergency repairs from diary management system
  • Handle initial customer complaints and forward to relevant person/department

Customer Service skills and experience:

  • Individuals with great customer service skills who have the ability to actively listen, this does not necessarily have to be office based experience
  • Calls can be complex and difficult so you will need to be resilient
  • You must have good computer literacy. They use multiple systems which you will be using while talking to their customers
  • Empathy and a passion for helping people
  • The ability to connect and communicate with colleagues across the business
  • The majority of customers call relate to repairs and maintenance, so an understanding of what can happen in a home is an advantage.

If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.