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- Location: Alton
- Job Type: Hybrid (Office and Remote)
- Working Hours: Monday to Friday, 08:30 to 17:00
- Salary: £24,500
- Contract terms: Until the 31st of December 2025
We are seeking a Customer Service Coordinator to join our clients Customer Services team. This role is pivotal in delivering exceptional service and resolving queries to a high standard, ensuring that our services meet customer expectations effectively. Previous experience working in an office environment is essential.
Day-to-day of the role:- Customer Interaction: Handle inbound calls professionally, resolve queries during the initial call or log and follow up as necessary. Manage queries and complaints.
- Vendor Liaison: Daily engagement with vendors regarding customer service queries or complaints.
- General Administration: Maintain and update all customer and vendor information within the customer database.
- Complaint Handling: Address complaints efficiently and cooperatively, using feedback to improve procedures and services.
- Customer Expectations: Understand and clearly explain the company's products and services, directing customers to appropriate departments for non-service related queries.
- CRM Ticketing: Record actions on the CRM ticketing system with complete and detailed entries.
- Internal Communication: Coordinate and liaise with all necessary departments in a timely and professional manner.
- Friendly, enthusiastic, and a strong team player.
- Ability to remain calm under pressure and manage multiple tasks.
- Confident in communicating at all levels.
- Excellent interpersonal and communication skills.
- High efficiency, accuracy, and attention to detail.
- Self-motivated with the initiative to work independently.
- Experience in a customer service role is preferred.
- [Please specify benefits, e.g., healthcare, pension, etc.]
To apply for the Customer Service Coordinator position, please apply via this advert or contact James Coyle in the Reed Basingstoke office.
