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Salary: 32,000 per annum
About the Role
We are seeking a Service Advisor with experience in Mercedes-Benz service operations to join our team in Basingstoke. As a vital link between our customers and the workshop, you will deliver exceptional customer service while coordinating vehicle servicing and repairs. This is a fantastic opportunity to work in a professional and fast-paced environment, leveraging your expertise in Mercedes-Benz products and services.
Key Responsibilities
- Act as the first point of contact for customers, providing a professional and welcoming experience.
- Schedule and manage service and repair appointments, ensuring efficient workshop workflow.
- Communicate clearly with customers to explain work required, costs, and timescales.
- Liaise with the workshop team to provide accurate updates on vehicle progress and completion times.
- Upsell additional services and maintenance plans based on customer needs and vehicle requirements.
- Handle customer queries, concerns, and complaints effectively and professionally.
- Process job cards, invoices, and payments with accuracy and efficiency.
- Ensure compliance with Mercedes-Benz standards and procedures in all customer interactions.
- Proven experience as a Service Advisor, with Mercedes-Benz experience essential.
- Strong knowledge of Mercedes-Benz products, systems, and service standards.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work under pressure in a fast-paced environment.
- Proficient in using dealership management systems and basic IT tools.
- Exceptional organizational skills and attention to detail.
- A positive, proactive approach with the ability to build strong customer relationships.
- Competitive salary of 32,000 per annum.
- Opportunity to work with a prestigious brand in a supportive and professional environment.
- Ongoing training and development to enhance your skills and career prospects.
- A friendly and dynamic team atmosphere.
If you have Mercedes-Benz experience and are passionate about delivering exceptional customer service, we would love to hear from you. Apply today to become an integral part of our dedicated service team in Basingstoke.
How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Anton on (phone number removed).
