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Job Title: Group Manager
Location: Basingstoke
Salary: 40,000 to 45,000 per annum
Job Type: Permanent, Full Time.
Pickfords is a fantastic national brand that specializes in removals and storage, offering a full range of professional removals and storage services for home and business.
Job Purpose:
- To lead and manage the Group team to achieve revenue, margin and contribution targets.
- To drive revenue and brand awareness through business development/account management and the management of the day-to-day sales activities and move co ordination processes.
- Deliver a consistent superior service in line with the company quality standards.
- Comply with company cash management guidelines.
Responsibilities:
- Full responsibility for Group contribution.
- Daily management of Group sales performance through use of DRR.
- To conduct monthly reviews of Sales and Coordination Team.
- To achieve company conversion targets.
- Manage margins by job via PF10 report.
- Ongoing management and development of local accounts.
- Manage Move Co-ordination team through adherence to 'daily task list'.
- Manage all staff to achieve appropriate KPIs.
- To ensure efficient and effective management of all branches and sites in Group.
- To conduct customer visits, during and after moves to check on quality of service.
- Ensure that any shortfalls are fully investigated and managed to conclusion.
- To conduct all relevant recruitment in line with company guidelines.
- Assist management of brand profile on web.
- Complete weekly trading report and monthly forecast for Group.
- Investigation of claims and complaints.
- Attend branch service meetings.
- Conduct formal branch monthly reviews.
- To maintain and monitor an up to date training matrix for all Group management, sales and administrative staff.
- Complete all required monthly returns.
- Monitor and maintain all transport legislative requirements.
- Compliance to Branch Health & Safety requirements.
- Adherence to company ISO/BAR accreditations.
- Ensure all payments are collected in line with contract conditions.
KPI's:
- Achieve annual target.
- Company sales conversions as per PF04.
- 12 monthly sales reviews.
- Sales productivity targets via DRR.
- Local account measurement.
- Branch of the Year.
- Branch compliance table.
- Achieve product margins via PF10 report.
- Improvement to budgeted claims percentage.
- Branch use again score 95%.
- Branch service score of 8.7.
- Minimum of 2 quality audits (1 must be international) per month.
- Zero debt over 60 days.
- No overdue vehicle services.
- Tachograph error rate < 8%.
- Minimum health & safety audit score of 90%.
Skills, knowledge & experience:
- Managerial experience and leadership skills.
- Customer centric.
- Sales management.
- Company centric and team player
- Excellent communication skills both verbal and written.
- Problem solving skills.
- Commercial awareness.
- Ability to motivate team and create a can-do environment.
- Ability to coach and train others.
Extra Info:
If you feel have the skills and experience required, please click 'apply' now - we'd love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Candidates with experience or relevant job titles of; Branch Manager, Retail Manager, Manager, Sales Manager, Sales, Training Manager, Store Manager, Trade Manager, Manager, Store Supervisor, Store Assistant, Business Development Manager, BDM, Direct Sales, Senior Sales, Sales Executive will all be considered.
