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- Qualifying, assessing and scheduling incoming queries, as per the set-out process, ensuring customer dates are achieved and that sales engineers are updated on changes
- Selecting and quoting solutions to a high and competitive standard, seeking opportunities to add value wherever possible including discussing alternative options with customers and sales engineers
- Validating incoming orders against technical criteria and passing these over to the project team
- Obtaining authorisations as required for pricing and margins
- Providing technical guidance and support for customers to assist in the selection of solutions to meet their requirements
- Building strong client relationships, for both existing and potential clients, acting as a point of contact and ensuring their needs are understood and met to encourage satisfaction and repeat business
- Setting leads and appointments onto the CRM to support sales engineers
- Supporting the development and implementation of sales strategies to generate leads and convert them to opportunities
- Good experience within a comparable, customer focussed role
- Exposure to AHU (Air Handling Units) and other ventilation/extraction products or equipment
- Excellent communication skills
- Technical mindset and a qualification within an Engineering field
- Proficiency in Microsoft Office and Sales Navigator, as well as familiarity with CRM systems
- Valid driver’s license
