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Sales Account Co-ordinator
Location: Dummer, Basingstoke
Salary: £28,000+ OTE (£37,000 realistic)
The Sales Account Coordinator will be responsible for the education sector of customers within SCG Connected. Their purpose is to support the customer base whilst delivering exceptional customer service, with the goal of becoming the trusted partner for all Communications, Connectivity and IT needs. They will identify leads and opportunities for growth and work with the Education Specialist team on these.
Key Tasks:
- Frontline of the Customer Experience as the main contact for the assigned accounts.
- To ensure regular contact with assigned base, delivering exceptional customer service and exceed all expectations from them.
- Dealing with all queries resulting in outbound contact as well as inbound calls from customers and colleagues plus a high volume of emails as well.
- To make outbound calls to review your account base searching for upsell and cross sell opportunities focusing on increasing the profitability of the base.
- Renewing your account base to ensure that customers are in appropriate contracts for their business to minimise churn.
- Seeking Trust Pilot Reviews.
- Manage a variety of queries from start to completion including Billing and service-related matters.
- To maintain accurate records on our CRMs and utilise the required pipeline and quoting portals.
- Full participation in companywide incentives and projects to maximise the value of the accounts including sales and administrative tasks.
Skills Required:
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills
- Comprehensive industry knowledge
- Great attention to detail
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- Honesty and integrity
- Ability to priorities workload
- Tenacious attitude
- Sales intuitive
- Commercially aware
