Service Technician

MB648: Service TechnicianLocation: South West of the UKSalary: £35,000 - £40,000 DOE + Company vehicle/Car AllowanceWorking Hours: Monday to FridayBenefits: Enhanced pension contributions, Healthcare, Life insurance and Wellbeing platforms, A structured induction plan with continued learning and development.Overview:First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Service Technician who has HVAC experience on a permanent basis due to growth to be based out of one of their main offices in Basingstoke but to cover the South West of the UK.Duties and Responsibilities:

• To provide electrical and mechanical repair/service to all Chiller/Rooftop equipment (compressors, driers, EXVs, TEVs, control panels etc) at customers premises.
• To attend customer’s site to perform preventative maintenance on all Chiller/Rooftop equipment.
• Maintain verbal and written communications with customers and others in a professional manner.
• Liaise with the technical and office-based colleagues to achieve a clear understanding of specific job requirements as necessary.
• Liaise with coordinators to ensure all services under contract are performed to meet the detail of the contract and to the correct timeframe.
• Liaise with customers to ensure that any work is done with their approval.
• Request additional parts on a timely basis to enable a proper timely workflow.
• Advise coordinators of any completed work or delay in works in a timely manner to enable the allocation of the next job avoiding any lost time.
• Complete and submit Engineers’ Job sheets in timely and correct manner.
• Advise any potential new business in Service or Sales through the appropriate channel.
• Adhere to all Health & Safety requirements and legislation.
• Report any potential or actual incidents of a dangerous nature.
• Perform such duties either functional or administrative as delegated by management that are deemed fair and reasonable.
• Provide Risk Assessments/Method Statements as requested by Service Coordinators/SOL.
• Use of Personal Protective Equipment (PPE’s) during visits at site.
• Ensure all sites to be cleared after work complete and RAMS, Waste note/FGAS certification sent in with paperwork where required.

Skills and Qualifications:

• Customer focused.
• Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases.
• Strong communication skills both oral and written.
• Highly customer focused and proactive.
• Commercial acumen.
• Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business.
• Strong technical bias to problem solving.
• Significant and proven experience as a technician in HVAC business.
• Excellent phone and interpersonal skills
• Ability to work under pressure
• Strong verbal and written communication

MB648: Service TechnicianLocation: South West of the UKSalary: £35,000 - £40,000 DOE + Company vehicle/Car AllowanceWorking Hours: Monday to FridayBenefits: Enhanced pension contributions, Healthcare, Life insurance and Wellbeing platforms, A structured induction plan with continued learning and development.