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SD - WAN 3rd Line Network Engineer

CBSbutler Holdings Limited trading as CBSbutler
Posted 6 days ago, valid for 5 hours
Location

Basingstoke, Hampshire RG21 7QU, England

Salary

£50000 - £53000/annum plus £5k on call shift allowance

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Contract type

Full Time

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Sonic Summary

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  • The job title is 3rd Line SD-WAN Engineer located in Basingstoke or Bracknell.
  • The salary for this position ranges from £50,000 to £53,000, with an additional £5,000 on-call shift allowance.
  • Candidates must have experience working in a 3rd NOC support group and be willing to undergo SC and NPVV3 security clearance.
  • The role involves providing technical support for SD-WAN services, including network monitoring, diagnostics, and problem resolution.
  • Ideal candidates should have knowledge of Cisco Viptela, Juniper routers, and SD-WAN solutions, along with a thorough understanding of network technologies.

Job title: 3rd Line SD-WAN Engineer

Location: Basingstoke or Bracknell

Salary: 50 - 53k plus 5k on call shift allowance

Candidates must be willing ot go through SC and NPVV3 security clearence for this role

This role has a 1 in 4 weeks on call rota.

I am looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) for a client of mine who are a leading IT systems integrator operating within the UK defence sector to work collaboratively across their SD-WAN shared service.

Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service.

Your role will involve Network Monitoring & Event management via Orchestrator tools

  • Detailed investigation and Diagnostics
  • Create workarounds, solutions, and mitigations for identified issues.
  • Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
  • The reception of escalated customer fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service.
  • To perform remote diagnostic tests where applicable to aid primary fault rectification
  • To ensure all work performed complies with the Company's quality requirements and ISO9000.
  • Pre 'configured' equipment for customer installation.
  • Implement Approved Configuration Changes
  • Assist in Collation of Performance & Availability Data
  • Test and development within the Pre-Production environment and rollout to the Production environment

Your experience

  • Experience working in a 3rd NOC support group.
  • Networking SME
  • Ideally Have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers
  • Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable.
  • Ideally have been in a support role in a WAN environment, i.e. has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva)

Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career

If you are interested in this role or wish to apply, please feel free to reply to this advert or call me on (phone number removed)

Many thanks,

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.