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AV Helpdesk Engineer
Job ID: 34034
£32,000 - £36,000 per Annum
8:30am - 5:00pm Monday - Friday
Full Time, Permanent
Basingstoke
Our client is a market leading Audio-Visual equipment service provider. They are seeking the right individual, who is passionate about Audio Visual equipment to join their team as an experienced AV Support Engineer (This role will predominantly be office based with travel to customer sites in and around London once or twice a fortnight).
The successful candidate will support at both an operational and service / break fix level and will be required to provide a full office service to the client, including the day to day running of Audio-Visual services.
AV Support Engineer background needed for this role:
- Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others.
- Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom)
- Good knowledge of Audio-Visual & Video Conferencing
- Experienced with supporting customers via telephone and face to face.
- Experience of installing AV & IT hardware and software, including configuration, diagnosing and resolving problems
Responsibilities
- The distribution and management of AV tickets, ad-hoc AV requests and video conferencing
- Provides AV related technical support to customers in solving technical problems that occur during the installation or operation of company supported products.
- Manage and update the on-site audio visual Standard Operating Procedures (SOP)
- Maintain an inventory of supported rooms/suites and AV equipment therein.
- Assist in providing data for reporting purposes.
- Deal with day-to-day administrative duties and any ad-hoc duties required.
- Install, diagnose, service and maintain industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suites.
- May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Desk side support specialist with good customer service manner.
- Performs installs, moves, adds and changes as required.
- Perform regular inspections to ensure AV equipment is setup and working correctly.
Other
- Onsite parking
- 20 days holiday +3 days set aside between Christmas & New Years + 1 day for your birthday (and then + bank holidays)
- Annual company trip for you and the family in the UK
- Pension scheme
Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.
By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.
