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TechOps Specialist

Purple Placements
Posted 6 days ago, valid for 17 days
Location

Basingstoke, Hampshire RG22 4UY

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The TechOps Specialist position is located in Basingstoke and offers a competitive salary based on experience.
  • The role requires previous experience in a TechOps or AV support capacity, emphasizing expertise in AV technology and remote troubleshooting.
  • Key responsibilities include providing technical support, ensuring customer service excellence, and collaborating with internal teams and vendors.
  • Candidates should possess strong analytical skills, a customer-centric approach, and a proactive attitude towards continuous learning and improvement.
  • The position offers growth opportunities through ongoing training and development within a collaborative team environment.

TechOps Specialist Location: BasingstokeSalary: Competitive, based on experienceAbout the Role: Are you a dedicated TechOps Specialist looking to hit the ground running in a fast-paced, customer-oriented environment? Our client is seeking a TechOps Specialist with expertise in AV technology, eager to provide top-tier customer support to both internal and external stakeholders. You'll work autonomously to troubleshoot, resolve issues, and deliver effective solutions, making this an ideal opportunity for a proactive problem-solver with AV experience.Key Responsibilities:Technical Support & Troubleshooting: Provide remote support by generating incident tickets, diagnosing, and troubleshooting AV issues. Adhere to SLAs for both internal and external clients.Customer Service Excellence: Serve as the first point of contact for technical and logistical questions, particularly around video conferencing and collaboration services, ensuring swift and satisfactory resolution.Interdepartmental Collaboration: Coordinate with various internal departments, IT, and vendors to deliver comprehensive support and solutions.Case Escalation: Make informed decisions to escalate cases and assign trouble tickets, ensuring issues are directed to appropriate team members when needed.Documentation & Knowledge Sharing: Maintain accurate records of support requests and site protocols, create internal documentation for known issues, and contribute to the SNOW Knowledge Database for troubleshooting guidance.Vendor & Partner Liaison: Work with vendors and internal SMEs to dispatch field engineers, arrange hardware shipments, and track orders, managing logistics from end-to-end.Continued Improvement: Engage in root-cause analysis, suggest enhancements, and pursue training opportunities to maintain cutting-edge technical knowledge.What my client is looking for:AV Expertise: Demonstrated experience with audio-visual technology and remote troubleshooting.Customer-Centric Approach: High level of customer service with an urgency to respond and resolve client issues promptly.Analytical Skills: Strong ability to analyse complex issues and communicate effective solutions, both verbally and in written form.Collaborative Mindset: Comfortable working closely with TechOps Representatives and On-Site Staffing Teams, sometimes in a leadership capacity.Discretion & Confidentiality: Proven ability to handle confidential information, with sound judgment guided by company policies and procedures.Proactive Attitude: Self-motivated with a drive for continuous learning, technical research, and professional development.Qualifications:Previous experience in a TechOps or AV support roleFamiliarity with remote support tools and ticketing systemsStrong problem-solving skills with attention to detailExcellent communication and organizational skillsGrowth Opportunities: Access to ongoing training and development to enhance your technical skills and career.Team Culture: Work with a collaborative team that values integrity, innovation, and exceptional customer service.Impactful Work: Your role directly contributes to improving customer satisfaction and resolving critical technical issues.If you're ready to take on a rewarding challenge in TechOps and support a dynamic client base, we'd love to hear from you. Apply today and become part of a team dedicated to excellence in technology and customer service!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.