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ROLE SUMMARY
Administer car parking ticketing operation.
Make car parking bookings received via email, telephone and web enquiries.
Advise customers on car parking information and directions.
Use an online payment system.
Operate ticketing system using MS Access database, organise ticket mail shots including ticket inserts, direction advice and event contact information.
Accurately maintain ticketing database and other records.
Provide day to day support to the Wimbledon Supervisor, providing assistance with invoice progress tracking, corporate bookings, and email enquiries.
Liaise with customers in a professional but time efficient manner.
Ensure all enquiries are dealt with promptly and professionally.
Assist with outdoor staff application process to include photocopying, filing and occasional telephone contact with event staff to ensure prompt application process
Be prepared to work away from home, based at Wimbledon for the 2 weeks of the Championship (Accommodation, transport and welfare provided)
Ensure all enquiries are dealt with in an accurate and time efficient manner
When onsite ensure all dealings with AELTC staff and their guests are conducted in a professional manner.
KNOWLEDGE, SKILLS & EXPERIENCE
Exceptional brand ambassador
Excellent written and verbal communication skills including highest standard telephone manner
Ability to work to a high standard on own initiative
Ability to work under pressure and to a deadline
Excellent understanding and proven experience of Microsoft Office suite
Demonstrate a high level of confidentiality and follow data protection policies as laid down by the AA.
Further Information
All staff working at The Championships will be required to provide personal information in order to successfully pass vetting / accreditation by AELTC
