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Location: Basingstoke
Salary: 60,000 + Company Car + Bonus (OTE 72,000)
Working Hours: Monday to Friday
About the Role:
We are seeking an experienced and dynamic Aftersales Manager to lead our busy commercial depot in Basingstoke. This is a fantastic opportunity to join a well-established business, where you will be responsible for managing and growing the aftersales department while ensuring top-tier customer service and operational efficiency.
Key Responsibilities:
- Oversee the aftersales department, including service, parts, and warranty operations.
- Lead and motivate a team of service advisors, technicians, and parts specialists to achieve business targets.
- Drive profitability and efficiency in the department while maintaining high customer satisfaction.
- Monitor and analyze department performance, implementing strategies for continuous improvement.
- Manage customer relationships, handling escalations and ensuring timely resolution of issues.
- Work closely with other departments to streamline processes and enhance service offerings.
- Ensure compliance with health and safety regulations and company policies.
- Maintain strong relationships with suppliers and manufacturers.
- Proven experience as an Aftersales Manager, Service Manager, or in a similar leadership role within the commercial automotive sector.
- Strong knowledge of commercial vehicle servicing, maintenance, and parts operations.
- Excellent leadership, communication, and customer service skills.
- Ability to analyze data and implement strategies to improve performance.
- Results-driven with a focus on profitability and efficiency.
- Full UK driving license.
- Competitive basic salary of 60,000.
- Company car provided.
- Performance-based bonus (OTE 72,000).
- Monday to Friday working hours, ensuring work-life balance.
- Opportunities for professional development and career progression within a growing business.
How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Anton on (phone number removed).
