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Our client is seeking to recruit an experienced Key Accounts Coordinator on a fixed-term 12 months contract, based in offices in Basingstoke with free parking, hybrid working (3 days office/2 days WFH)
Reporting directly to the Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and attending regular meetings with the customers and providing monthly business reports.
This is a varied and challenging position which will involve:
- Understanding Key Account customers requirements
- Developing and improving the EDI relationship
- Scheduling and attending meetings
- Resolving and responding to queries and claims promptly
- Producing minutes and controlling the action points from the meetings
- Monitor the despatch performance of orders assisting in warehouse workload management
- Actively involved in the change management process; raising and testing change management forms as required
You will ideally have the following skills, knowledge and experience:
- Recent experience key accounts management
- Excellent written and verbal communication skills
- Excellent working knowledge of Microsoft Office Excel (preferably 2010)
- Flexible and willing attitude with a good team working ethos
- Demonstrate attention to detail
- Used to dealing with SLAs and tight deadlines with changing customer demands
- A thorough understanding of Customer Services Processes
The position is 35 hours per week and hours of work will vary starting between 8.30am & 9.30am and finishing between 4.30pm & 5.30pm, Monday to Friday.
Based in Basingstoke our client offers free parking, hybrid working (3 days office/2 days WFH), Private Medical Insurance/Medical cash plan, enhanced employer pension contribution, employee discounts portal and 25 days holiday.
If you do not hear from a consultant within 2 week of your application, then unfortunately on this occasion you have not been successful
