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Location: Basingstoke
Salary: Up to 26,000 per annum
Hours: Full-time, 37.5 hours per week
Industry: Commercial Vehicle Workshop
About the Role:
We are seeking a highly motivated and organised Service Administrator to join our busy and dynamic team in our commercial vehicle workshop based in Basingstoke. This is an exciting opportunity for someone with strong administrative skills, a keen eye for detail, and a passion for delivering excellent customer service. You will play a key role in supporting the smooth operation of our workshop by managing service bookings, liaising with customers, and maintaining accurate records.
Key Responsibilities:
- Customer Service: Be the first point of contact for customers, addressing their service needs and queries both via phone and email. Ensure high levels of customer satisfaction at all times.
- Service Bookings: Coordinate and schedule service appointments, ensuring maximum workshop efficiency.
- Admin Support: Provide essential administrative support to the service team, including creating and updating job cards, maintaining service records, and ensuring paperwork is accurate and up to date.
- Parts and Inventory Management: Assist in the ordering and tracking of parts required for vehicle servicing and repairs.
- Invoicing and Billing: Support the team in generating invoices, processing payments, and maintaining financial records related to services provided.
- Health and Safety Compliance: Ensure all service procedures comply with health and safety standards, maintaining a clean and organised work environment.
- Database Management: Keep records up to date in the service management system, tracking the progress of service jobs, vehicle history, and customer details.
- Proven experience in an administrative or customer service role, ideally in a workshop or automotive environment.
- Strong communication and interpersonal skills with the ability to interact professionally with customers and colleagues.
- Excellent organisational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy in record-keeping and documentation.
- Proficient in using office software (Microsoft Office Suite, etc.) and service management systems.
- Ability to work effectively under pressure and in a fast-paced environment.
- A proactive approach and a positive attitude toward problem-solving.
- Competitive salary of up to 26,000 per annum.
- 37.5 hours per week with regular working hours.
- Opportunity to work in a friendly and supportive team environment.
- Development and career progression opportunities.
- Employee benefits and discounts.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
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