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Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.
This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.
The Job:
- Converting walk-in, web-driven, email and phone enquiries into bookings
- Sourcing, creating and booking travel itineraries.
- Managing and administering bookings through to holiday completion
- Maintaining customer contact from initial enquiry to holiday completion and beyond
- Working closely with UK tour operators and our overseas partners
- Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.
- Representing the company at local shows and events
- Developing and implementing retail marketing strategies, including social media posting and website updating
- Controlling mountains of paperwork
Skills Required:
- In-depth knowledge of the longhaul market
- Extensive travel agency experience
- Direct customer sales and relationship building
- Creating tailormade itineraries
- Organising group travel
- Extensive travel in Asia, South Africa, Australia, and New Zealand
- Other specialist interests (e.g. skiing, sport) with travel business potential
- Proven record of converting leads into bookings
- Proven travel management experience
- Ability to inspire confidence in customers and suppliers.
- Enthusiastic and self-motivated team player
- Excellent organisational skills and attention to detail
The Package:
- £28,000 - £30,000
- Working hours Tuesday - Saturday
Interested:
- If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to
