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Customer Service Administrator (Office Based)

Collab Talent Solutions
Posted 19 hours ago, valid for 7 days
Location

Bath, Somerset BA2 2QH, England

Salary

£23,980 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Collab Talent Solutions is seeking a new member for an administration team at a growing services business near Bath.
  • The role requires previous experience in an office-based administrative position and excellent interpersonal skills.
  • You will be responsible for assisting customers with queries, maintaining accurate records, and managing appointments.
  • The position offers a full-time schedule with a starting annual salary of £23,979.90, along with bonuses and an enhanced pension.
  • Candidates must have the right to work in the UK and should apply promptly as interviews will be arranged as applications are received.

Are you looking for a change this year?

Do you want to work for a growing business with a great culture?

Would you like to be part of an organisation with a meaningful social purpose?

Who will you be joining?

Collab Talent Solutions is proud to be exclusively partnered with a growing services business near Bath to recruit a new friendly face to their administration team on a full-time permanent basis due to increased demand for their services.

What will you be doing?

You'll be joining a team of coordinators that assist the wider administration team in delivering a high quality of service to public customers and ensure a seamless transition of the customer journey.

Everyday you'll be using your excellent interpersonal skills and effective communication skills to support customers with their queries and offering basic advice via phone, email, and text messaging.

You'll also use your keen eye for detail to ensure that the system and records are well maintained, accurate, and up-to-date. This will include booking, rebooking, and following up on customer appointments and the associated administrative tasks around this.

Why would you be a good fit?

You'll probably have some previous experience in an office-based, administrative role and you'll definitely have the interpersonal skills to succeed in a non-physical customer-facing position.

You will be an effective and efficient communicator - both written and verbal - with excellent attention to detail and good IT literacy.

You'll also be well organised and able to prioritise tasks, working autonomously as well as collaboratively part of a large team.

Bonus points for any experience with audio-typing!

What's in it for you?

This is a full-time (37.5 hours) permanent position that is currently fully office based near Bath, with flexible working patterns possible now and hybrid working being implemented in 2025.

You'll be taking home a starting annual salary of £23,979.90 as well as an annual bonus and an enhanced pension.

Holiday wise, you'll have 25 days annual leave, plus bank holidays, your birthday off, and the ability to buy extra days.

It's possible to get to the office easily via public transport, or if you're driving there is plenty of free parking.

Please note that our client is unable to accept any candidates that require visa sponsorship at this time therefore all applicants must have unrestricted right to work in the UK.

How can I apply?

Please click "apply" to send us an application with your most recent CV.

Interviews will be arranged as soon as relevant applications are received, until the position is filled, so please do not delay your application.

Collab Talent Solutions Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, Privacy Policy, and Disclaimers.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.