- Respond to complaints, adhering to established procedures
- Direct complaints to the appropriate department
- Maintain accurate records, documenting all relevant details
- Communicate with visitors, students, and staff via telephone, email, and in person
- Analyse and identify trends in complaints
- Efficiently manage multiple complaints and tasks
- Proven experience in handling complaints
- Background in conflict resolution
- Experience within the higher education sector
- Strong organisational skills
- Ability to manage sensitive situations with empathy