Complaints Officer

Pertemps Bristol Commercial

Posted 12 days ago, valid for 6 days

Bath, Somerset BA2 2QH, England

£22,000 - £26,400 per annum

Part Time

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Sonic Summary

The position of Complaints Officer is available in Bath, starting on 18th November and lasting until 28th February 2025.
The role offers a temporary hourly rate based on an annual salary of £30,000–£35,000.
Candidates are expected to have proven experience in handling complaints and a background in conflict resolution.
The job requires strong organisational skills and the ability to manage sensitive situations with empathy, preferably within the higher education sector.
Working hours are Monday to Thursday from 9:00 am to 5:20 pm and Friday from 9:00 am to 5:10 pm.

Complaints Officer – BathStart Date: 18th NovemberCommitment: Until 28th February 2025Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pmWe are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This role’s primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.Key Responsibilities

Respond to complaints, adhering to established procedures
Direct complaints to the appropriate department
Maintain accurate records, documenting all relevant details
Communicate with visitors, students, and staff via telephone, email, and in person
Analyse and identify trends in complaints
Efficiently manage multiple complaints and tasks

Required Experience

Proven experience in handling complaints
Background in conflict resolution
Experience within the higher education sector
Strong organisational skills
Ability to manage sensitive situations with empathy

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