Complaints Officer

Pertemps Bristol Commercial

Posted 11 days ago, valid for a month

Bath, Bath and North East Somerset BA11TP, England

£15.8 - £18.44 per hour

Full Time

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Sonic Summary

The job is for a temporary Complaints Officer in Bath, starting on November 18th and lasting until February 28th, 2025.
The hourly rate is based on an annual salary of £30,000 to £35,000.
Candidates should have proven experience in handling complaints and a background in conflict resolution.
Experience within the higher education sector is preferred, along with strong organizational skills.
The role involves managing multiple complaints, ensuring they are addressed professionally and empathetically.

Complaints Officer Bath
Start Date: 18th November
Commitment: Until 28th February 2025
Hourly Rate: Temporary rate based on an annual salary of £30,000£35,000
Hours: MondayThursday, 9:00 am5:20 pm; Friday, 9:00 am5:10 pm

We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This roles primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.

Key Responsibilities

Respond to complaints, adhering to established procedures
Direct complaints to the appropriate department
Maintain accurate records, documenting all relevant details
Communicate with visitors, students, and staff via telephone, email, and in person
Analyse and identify trends in complaints
Efficiently manage multiple complaints and tasks

Required Experience

Proven experience in handling complaints
Background in conflict resolution
Experience within the higher education sector
Strong organisational skills
Ability to manage sensitive situations with empathy

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