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Customer Services Officer

Ultimate Banking
Posted a day ago, valid for 17 days
Location

Bath, Bath and North East Somerset BA11TP, England

Salary

£24,336 per annum

Contract type

Full Time

Retirement Plan
Life Insurance

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Sonic Summary

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  • This role offers the opportunity to join a friendly customer service team that provides excellent support to customers and branches.
  • The Customer Service Officer will assist customers in opening and managing their savings accounts while handling queries through various direct channels.
  • Candidates should have experience in delivering exceptional customer service and possess strong communication skills.
  • The position offers a competitive salary, with the requirement of at least one year of relevant experience.
  • Additional benefits include 27 days of holiday, a generous pension scheme, and opportunities for hybrid working.

This is a great opportunity to work within the friendly customer service team excellent support to customers, head office and the Branch network. You will help customers open, manage and operate their savings accounts, being the first point of call for all customer queries for customers choosing to contact us by direct channels including online, email, web chat, post, and telephone.  You will be joining a supportive culture with great team spirit and working on exciting business changes whilst providing a personalised customer experience.

Responsibilities of the Customer Service Officer:
•    Primarily to provide customer service and administration support for members and savers who chose to transact with us remotely.
•    You will be helping customers open, manage and operate their savings accounts, being the first point of call for all customer queries for customers choosing to contact us by direct channels including Bath Online, email, web chat, post, and telephone. 
•    To deal with customers wishing to deposit or withdraw funds. 
•    Process new account applications, make amendments to existing accounts. Process standing order requests, fund transfers including faster payments and CHAPS, accurately and within agreed timescales.
•    Play an active role in all Customer Relationship Management and customer retention initiatives, achieving annual customer service initiative targets as agreed.
•    Take ownership for customer complaints and forward to the appropriate department, including recording where necessary.  
•    Follow agreed procedures created to protect members and be alert for suspected money laundering issues and complete all required Compliance training each year. 
•    When needed, stand in for branch staff 
•    Assist with projects aimed at improving customer service and experience.

Skills and competencies for the role:
•    Good communication skills – both oral and written 
•    Experience of providing an exceptional customer experience
•    Good listening skills
•    The ability to take ‘ownership’ of customer queries and complaints
•    Excellent team-working skills
•    Ability to work under own initiative – increasingly working remotely and from home
•    Excellent attention to detail

Benefits of the role include:
•    Central Bath location with hybrid working opportunities when the job allows
•    Competitive salaries and a good work life balance, we don’t expect you to work silly hours
•    27 days holiday (plus bank holidays) with the option to buy an additional five days
•    A day off on your birthday and day off to take part in our community volunteering programme
•    Generous pension scheme
•    Life Insurance (four times your salary)
•    Healthcare benefits after a qualifying period
•    Sharing in Success: Annual bonus scheme 
 

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.