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The Role:
Silcom Recruitment is seeking a Service Advisor to join an established motor trade dealership group based in Bath. The ideal candidate will have prior experience within the motor trade, specifically in a Service Advisor role and eager to grow within their team. However, our client is willing to explore someone with excellent customer service skills looking for an opportunity in the motor trade industry.
Responsibilities & Requirements of a Service Advisor:
Greet customers and assess their vehicle service needs.
Schedule service appointments and manage the service calendar.
Liaise between customers and the service team to communicate repair needs and timelines.
Provide detailed explanations of services, repairs, and associated costs to customers.
Prepare and provide accurate service estimates and invoices.
Upsell additional services or products when appropriate.
Ensure timely follow-up with customers regarding the status of their vehicles.
Maintain records of service history and customer interactions.
Handle customer complaints or concerns, ensuring prompt resolution.
Coordinate with parts department to ensure availability of necessary parts.
Monitor the progress of vehicle repairs and updates customers as needed.
Ensure customer satisfaction by delivering high-quality service and building strong customer relationships.
Package:
Basic Salary: Up to £32,000 basic salary + bonus circa £4,000 per annum, plus overtime.
Hours: Monday to Friday [8:00am - 6:00pm] & Saturdays [half day on a rota basis]!
If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**
To apply for this role as a Service Advisor and find out more details, please forward your CV to Josh Maitland, Silcom Recruitment.
