Back to search
Job Title: Mortgage Servicing Officer
Location: Bath Hybrid - 2 days in the office and 3 days WFH
Salary: Up to circa 35,000
Hours: Monday to Friday 9am to 5.30pm
Benefits:
- Contributory Pension scheme up to 8% employer contribution
- 27 days holiday plus bank holidays with the option to buy an additional 5 days
- A day off for your birthday
- Life assurance x4 salary
- Healthcare benefits (after qualifying period)
- Colleague Forum
- Diversity and Wellbeing forum
- Support from Mental health first aiders
- Refer a friend scheme
- Sharing in success - annual bonus scheme based on both the performance of the society and individual performance
- Access to discounts
- Regular social events
About our Client and the role of Mortgage Servicing Officer
We have a new vacancy for an experienced Mortgage Servicing Specialist to join a growing team with a supportive, collaborative Building Society. You will also take responsibility for the arrears process from initial non-payments, agreeing short term forbearance arrangements, through to litigation when required. You will have an empathetic and decisive approach to arrears management.
Responsibilities for the role of Mortgage Servicing Officer
- Oversee daily tasks of the Post Offer team, ensuring timely completion and managing a weekly rota.
- Process mortgage completions, liaising with solicitors and customers to meet SLAs.
- Manage stage and retention releases within agreed timeframes.
- Handle complaints efficiently and within required timescales.
- Actively manage arrears cases, communicating with borrowers, agreeing forbearance, and instructing litigation when needed.
- Identify and monitor vulnerable customers, maintaining appropriate records.
- Liaise with senior management on high-value or complex cases and meet borrowers when beneficial.
- Present arrears data at Credit Committee meetings.
- Maintain and update process guides.
- Provide redemption statements and process mortgage redemptions.
- Handle account updates, including address, name, and Direct Debit changes.
- Ensure accurate and timely payment of procuration fees.
- Verify required documentation for the Society's charge.
- Accurately input and maintain records in core systems and document repositories.
- Deliver high-quality service to Packagers, Brokers, and Direct customers, keeping them informed.
- Request feedback at key touchpoints.
- Work closely with underwriters and sales teams for a seamless customer journey.
- Maintain an accurate pipeline, promptly cancelling inactive applications.
- Collaborate with the Business Change team to ensure departmental needs are met.
Experience required for the role of Mortgage Servicing Officer:
- Experience in Financial Services, within an arrears or vulnerable customer setting within mortgages or consumer lending is essential.
- CeMAP qualified, or willing to complete the qualification within an agreed timescale.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build strong relationships and influence stakeholders at all levels.
- Self-motivated, conscientious and results focused.
- Good self-management, organisation, and planning skills.
- Proactive and tenacious, always seeking improvement and opportunities to learn.
- A 'can do', business enabling approach.
- Experience of working with Mortgage Origination Platforms and Sopra Banking Software would be desirable.
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Mortgage Servicing Officer please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
