1st Line Support Consultant

1st Line Support Consultant - Software for the Leisure Sector

Basic Salary 25,000 + on call bonus + benefits

Located in Bath

My client has been producing market-leading software to the fitness and leisure industry for over 15 years and are now looking to add a 1st Line Support Consultant to their busy team. If you have great customer service experience and have worked in a structured customer service environment, working to KPIs and ticketing systems this could be a great opportunity for you!

The Role:

• Working as part of a team of 6, you'll be logging and progressing 1st line support calls onto the support desk system
• You'll make follow up customer care calls to ensure client satisfaction and maintain support documents and customer records on the CRM system.
• Engaging with other departments and the wider team to ensure customer support tickets are resolved within the agreed timeframe and keeping clients informed of progression with issues and provide follow up as necessary
• Working 4 days a week from the office in Bath City Centre and a Monday from home, from 9 - 5.30 but you'll also be on the out of hours rota, working one week in every 5 or 6 once you're fully trained.

The Person:

• We're looking for someone with strong, structured customer service experience.and used to working to KPIs including average time to close an ongoing or open support ticket.
• IT experience isn't essential but it would be beneficial if you had an interest in it and are comfortable with technology.
• You'll have great communication skills and attention to detail.
• You'll need to be able to travel into the Bath office each day and also be comfortable working variable hours on your out of hours week

The Package:

• A basic salary of 25k is offered
• There is a 2,000 out of hours allowance per annum
• 25 days holiday + option to buy or sell 5 days
• Medicash scheme and pension
• Cycle to work scheme
• Additional benefits

This role is immediately available so please get in touch by applying below

Highbridge Talent is acting as a recruitment agency in relation to this role