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Are you looking for the next step in your Property Management? Do you have a desire to develop your career in an Operational capacity?Juice is delighted to be supporting a reputable and high-end Bath based organisation, in their search for an Operations Manager to join and help to develop a new team.You will be managing 4 x direct report which is likely to grow in time. Typical duties will ensure delivering excellent service to the end user client, managing delivery of KPIs and data & budgets.Key for this will be some knowledge or experience of working within maintenance within the property sector.This role will be offered in with a hybrid working pattern.DAY TO DAY:
Delivering property management services, ensuring the maintenance and repairs of properties to a high standard
Continually assessing operational procedures
Maximising performance of housing stock,
Line managing of team of 4 including one-to-ones and performance reviews
Managing delivery of internal suppliers
Developing and maintaining good working partnerships
Managing complaints process ensuring that root-cause analysis is carried out
Manage and mitigate all risk to include H&S, legislative, failure to observe client or internal SLA requirements
Auditing internal SLA processes
Maintaining highest standard of integrity and ensuring all contacts are treated fairly
Review and manage supplier performance
Meet with portfolio manager to regularly review performance
WE WOULD LOVE TO SEE:Experience of working handling maintenance issues
Exposure to team leading or acting as a seniorProactive problem-solver with strong decision-making skillsConfidence in decision makingAnalytical and can-do attitudeProfessional and personable communicatorProficient IT userAND FOR YOU:Competitive salaryHybrid working and family friendly working policiesGenerous holiday allowanceExcellent training provided in rolePensionPrivate GP serviceLife assuranceFree Parking
