Quality Control Officer

Our client is a small but growing and ambitious Mortgage and Savings provider who are looking to strengthen their Savings Team but recruiting a Quality Control Officer. This is an important role within the team to ensure the companies high standards and maintained. The main focus of the role is to provide assurance of the savings operations control environment and coordinate across both the customer services team and branches.It will be your responsibility to review the status of non-standard customers, including PEPs and for sanctions, undertake transaction monitoring and prepare MI on the status of controls for the Head of Savings Operations and the Conduct & Operations Committee.

In addition to the above:

• Develop a deep understanding of the savings products and process used to service customers who open new accounts or transact on their accounts.
• Responsible for operationally managing bond maturities.
• Carry out first line compliance checks
• Maintain and develop the Savings Operations controls within the 4Risk system.
• Train new team members on controls-related tasks.Develop training material and deliver training on improved controls.
• Undertake the final review of customer payment transactions before these are authorised.
• Manage claims and bonuses with HMRC.
• Occasionally provide cover for the Savings Services Manager, including to authorise Bankline transactions.
• Financial crime prevention:Liaise with Compliance team on 1stline transaction monitoring.
• Develop and maintain the controls-related sections of the CSD manual.
• Be aware of the day-to-day operational risks in the business

To be successful you will have:

• Experience in financial services compliance/audit.
• Compliance knowledge of savings.
• A commitment to undertake compliance courses/training/qualifications, as required

This role will be hybrid after training and probation but will require full attendance in the office for at least the first 3 months