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HOUSING BENEFITS ADVISOR
* Salary: 28,819 (pro rata) + 900 Car Allowance OR 15 per hour PAYE - 23 Umbrella
* Location: Bath
* Contract Types: 1 x Fixed-Term Contract (10 months) Full-Time and 1 x Permanent
* 3 - 4 days a week (Hybrid Working)
Our high-profile housing association client is looking for 2 knowledgeable Benefits Advisors to join their Bath team.
These roles are ideal for candidates with a solid understanding of welfare benefits and Universal Credit regulations, coupled with experience in a customer-facing position.
Day-to-day of the role:
* Support and empower customers transitioning onto Housing Benefit and Universal Credit, and help them maximise their income by accessing other unclaimed benefits.
* Work collaboratively with colleagues and external stakeholders to ensure customers sustain their tenancies.
* Develop strong relationships with local Job Centres, the DWP, Local Authorities, support providers, charities, and advice agencies.
* Assess new customers making a Universal Credit claim to ensure full support throughout their journey, handling necessary administration.
* Collaborate with the Customer Accounts team to ensure a smooth transition onto benefits, minimising the risk of tenancy failure and/or increased rent arrears.
Required Skills & Qualifications:
* Solid knowledge of welfare benefits and Universal Credit regulations essential
* Strong communication skills with the ability to liaise effectively with both external and internal partners.
* Experience in administration and customer service in a dynamic environment.
* Valid driving license and access to a vehicle.
* Ability to work, communicate, and negotiate with a diverse range of audiences, embracing equity & diversity.
* Demonstrated resilience and a proactive attitude.
Benefits:
* 26 days annual leave (plus public holidays), rising to 29 days after 3 years of service.
* An additional day's leave on your birthday.
* Contributory Pension Scheme matched up to 10%.
* Annual 'Homes for Good' Reward.
* Life Assurance Policy (up to 6x your annual salary).
* Flexible Benefits including additional annual leave, gym membership, Health Cash Plan, and more.
* 'Perks at Work' - access to thousands of discounts online and in-store.
* Employee Assistance Programme (EAP) - providing advice on financial, health, work, or mental wellbeing.
* Free Parking at many of our locations.
To apply for this Benefits Advisor position, please submit your updated CV to Wendy at Reed.
