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Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private healthcare provider, who is the Which? 'Recommended Provider' for private medical insurance.
The ideal candidate will play a key role in supporting the business in achieving market-leading retention rates and should be confident in building rapport.
The salary is 26,117 per annum.
Benefits and Package for a Retention Consultant:
- Salary: 26,117 per annum, rising to 28,014 following the probationary period
- Hours: 37 hours per week
- Contract Type: Permanent
- Location: Taunton
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Key Responsibilities of a Retention Consultant:
- Contacting customers who are in the process of cancelling their cover and where applicable discuss their cancellation and potentially re-instate cover
- Helping customers discuss their renewal options, including amending their products
- Reviewing and contacting direct customers prior to their renewal to offer support
- Establishing relationships with intermediaries to support them with their renewal/retention-based queries
Key Skills and Experience of a Retention Consultant:
- You should be passionate about helping other and wanting to find a resolution
- Being confident in building rapport over the telephone and via email is required
- Ideally you will be interested in entering a career in Business Development
- You must be able to establish and maintain relationships and enjoy working in a team environment
- Having a key eye for detail is required
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
