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Role: Ecommerce/ CRM Manager – Hybrid in Batley
Salary: up to £45k DOE
WorkingHours: 37.5 hours per week
Benefits:
- Statutory holidays plus 22 days’ holiday, rising to 25 days based on length of service
- Discretionary bonus (usually paid annually & qualifying period applies)
- Contributory pension
- Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more
- Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.
- A Health Assured Employee Assistance Programme giving you access to a range of engaging and useful online tools including emotional support, fitness advice, a personal coaching tool and health assessments
- Colleague discount
- Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative)
- Surprise and delight events (e.g. Fish & Chip Day, ice-cream treats, afternoon tea, Easter eggs, and Christmas lunch)
- Free onsite parking
General overview:
We are exclusively working with a retail business who are currently launching a new brand. This role is a new role created to oversee all the digital platforms for the new brand and the ongoing flagship brand.
The Ecommerce and CRM Manager will oversee the strategy ensuring a seamless and engaging online shopping experience for their customers. This role involves managing the ecommerce flows on Magento 2 as well as implementing effective CRM campaigns to optimise customer retention and engagement.
Responsibilities:
- Oversee the e-commerce platform (Magento 2) for multiple brands, ensuring optimal performance and a seamless user experience
- Develop and implement strategies to drive online sales and improve customer retention
- Manage CRM systems and execute campaigns to create personalised customer touchpoints
- Analyse customer data across brands to identify trends, behaviours, and opportunities
- Collaborate with cross-functional teams to enhance website performance and online merchandising
- Measure performance using key metrics and implement data-driven improvements
- Stay informed about digital trends, tools, and industry best practices to support multiple brand strategies
Ideal Experience
- Proven experience as an Ecommerce Manager with a track record of increasing online sales and improving customer retention
- Experience of working with Magento 2
- Experience of using Klaviyo or similar CRM systems
- Results-driven mindset with the ability to measure key metrics
- Experience in the retail or furniture industry is a plus
