Customer Service Coordinator

Customer Service Coordinator

Location: Batley £28,000Job Description:As a Customer Service Coordinator, you will be responsible for managing the workflow of our customer service operations for a busy manufacturing company supplying to national retailers. . This role focusses on ensuring efficient processes and timely responses to customer enquiries, without direct management of staff, although you will still mangage the work flow of two other team mebers, as a senior member of the support team.

Key Responsibilities:

• Coordinate and monitor the workflow of customer service tasks to ensure timely and accurate completion.
• Develop and implement efficient processes to enhance customer satisfaction.
• Collaborate with various departments to resolve customer issues and improve service delivery.
• Analyse customer service metrics and prepare reports to identify areas for improvement.
• Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
• Assist in the development and maintenance of customer service policies and procedures.

Qualifications:

• Proven experience in a customer service role, with a focus on process management.
• Strong organisational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficiency in customer service software and tools.
• The ability to work independently and as part of a team.
• Attention to detail and a commitment to delivering high-quality service.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• [Additional benefits specific to your company]

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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