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Urgent Customer Service Assistant Required on Saturday 2nd November to cover Battle Bonfire Night.
Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
Competitive rates of pay and a great opportunity to kick start your career within the railway.
Job Role: Customer Service Assistant
Locations: Battle Station
Shift time: 17:00 - 00:00
Pay rate: £11.44 - £14.36
What makes working for Ontrak so good?
We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.
What does a Customer Service Assistant do?
- Provide an impeccable customer service experience to customers and passengers on the railway.
- Being vigilant and visible to all customers and other members of staff
- Assisting customers with the usage of lifts and luggage
- Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
- Must be confident in approaching passengers and helping with travel queries
- Always bringing and outgoing and positive attitude to the station
- Must be able to problem solve
- Constantly proactive during the day helping where needed
Essential Requirements
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
- You must be available to work on an immediate basis
- You must be outgoing, confident and be able to make station announcements
ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.
Job Type: Part-time
Pay: £11.44-£14.36 per hour
Benefits:
- Free or subsidised travel
- 8 hour shift
- Day shift
