Our client, a leading professional services provider based in Beaconsfield, is seeking a detail-oriented Receptionist . This permanent, full-time role is ideal for someone who thrives in a customer-focused environment, with a passion for delivering exceptional service and operational efficiency.

£25,000-£27,000 per annum depending on experience, opportunities for career progression and professional development.

Working hours: Full-time, 37.5 hours per week, including shift work (Monday to Friday 8:00 am to 8:15 pm and two Saturdays per month 8:15 am to 4:15 pm)

This is a fantastic opportunity to join a supportive and inclusive working environment dedicated to delivering excellent client care and service. If you’re motivated, professional, and thrive in a dynamic role, we’d love to hear from you.

Duties:

Client Engagement & Front Desk Operations

Act as the first point of contact for visitors, providing a professional and welcoming experience.
Schedule, reschedule, and manage client appointments with precision and attention to detail.
Process payments accurately, including handling cash transactions.
Respond to general enquiries and introduce clients to available services and membership options.
Maintain a clean and organised reception area to create a positive impression.

Administrative & Operational Support

Handle telephone and email communications promptly, accurately recording and relaying messages.
Perform routine administrative duties, including filing, scanning, and updating records.
Coordinate deliveries and ensure supplies are adequately restocked.
Provide support for service providers, ensuring seamless day-to-day operations.

Client Experience Excellence

Monitor appointment schedules, proactively managing waiting times and keeping clients informed.
Ensure strict adherence to protocols, including confidentiality and safeguarding.
Support the implementation of quality improvement initiatives to enhance service delivery.

Experience Required:

Minimum GCSE qualifications (or equivalent) in English and Maths.
Demonstrated experience in a front-of-house or customer-facing role.
Strong proficiency in Microsoft Office and the ability to adapt to new IT systems.
Exceptional communication skills, both written and verbal.
Highly organised with the ability to multitask and prioritise effectively.
Professional, reliable, and able to handle sensitive information with discretion.