Job ID: AD31

Job title: Service Coordinator

Location: Stratford-upon-Avon

Job type: Full time, permanent
Salary: £28,000 - £32,000

Why you'll love working with this company!
Secure your future – enjoy peace of mind with our company pension plan, helping you build a strong financial foundation.
Stress-free commute – take advantage of free on-site parking, making your daily routine smoother and more convenient.
Thrive in a positive environment – be part of a supportive, team-oriented culture where your ideas are valued and your growth is encouraged.
You'll be part of a friendly, hands-on team where your contribution makes a real difference.
They offer a collaborative environment with the opportunity to build on your skills and grow.

Are you passionate about machinery, problem-solving, and keeping operations running smoothly? We’re looking for a Service Coordinator to join our dynamic team at a thriving Midlands depot.

In this pivotal role, you won’t just be managing jobs — you'll be the engine behind the entire workshop operation, ensuring that repairs and servicing are delivered efficiently and to the highest standard. No two days are the same, and your decisions will directly impact customer satisfaction and team success.

Key Responsibilities

Act as the first point of contact for breakdown calls, resolving issues remotely where possible
Coordinate field fitters for on-site repairs, aiming for a first-time fix
Log, allocate, and track repair jobs while maintaining accurate records
Ensure fitters have the correct parts and information to complete jobs efficiently
Book and manage service and inspection appointments to optimize schedules
Work closely with the Hire Desk to manage plant availability and replacements
Liaise with approved third-party repair companies, including raising POs and approving invoices
Identify chargeable damage repairs, order parts, and process customer invoices
Maintain accurate records of service schedules, stock, and breakdowns

What We’re Looking For

Strong mechanical repair knowledge
Experience in a service or maintenance coordination role is a bonus
Logical thinker with excellent problem-solving skills
Highly organised and proactive, with a focus on quality
Able to thrive in a fast-paced, dynamic environment
Attention to detail and accuracy in all aspects of the role
Clear and confident communication skills for both internal teams and customers
Competent with Microsoft Office and digital systems

Ready to step into a role where your skills truly matter? Apply now!

All applications are dealt with in the strictest of confidence.

Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates.