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Customer Services Specialist
Up to £24,000 + bonus
Carlisle
MC Technical Recruitment is currently looking to recruit a Customer Service Specialist to contribute to the revenue growth and optimisation. Working with our client who are one of the biggest investors, developers, and operators of heat networks across the UK.
As the Customer Service Specialist, you will be responsible for:
- Customer account reconciliations, ensuring that the correct residents are being billed and correct details have been received
- Analyse billing and debt data to consider trends and strategy to recover outstanding income - Analyze customer accounts and payment histories
- Making outbound calls to customers to obtain payments
- Review customer information to ensure contact information is correct, maximising impact of communication efforts
- Review customers accounts, send out paper communications, emails, including debt warnings
- Communicate with customers at risk of supply suspension and with customers moving out to maximise revenue recovery
- Other duties as required
To be considered for this role you should have:
- Proficient IT skills (Word, PowerPoint, Excel, email systems etc)
- Mail merging experience, desirable
- Experience with managing multiple tasks, managing own projects with minimal supervision
- Excellent communication and presentation skills
- Good time management and organisational skills
- Proactive planning skills, to enable you to adapt to multiple clients and contracts
- Solid analytical skills, interpreting data
What’s on offer?
- Competitive salary
- Discretionary bonus (annual)
- Annual leave – 25 days + bank holidays
- Pension plan
- Private healthcare scheme
- Continuing learning and development opportunities
- Company PC/Laptop
If you are interested in this role, please apply via the link below or contact Emma at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
