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Astute's Power team is partnering with a leading District Heating Company to recruit a Customer Revenue Specialist for a role at their site in Carlisle for a 6m FTC with option for extension.
The Customer Revenue Specialist role comes with a starting salary of up to 24k plus a benefits package that includes a bonus and private medical scheme.
If you're experienced in a customer facing role, confident using the Microsoft Suite and are looking for work then submit your CV to apply today.
Responsibilities and duties
Reporting to the Customer Service Accounts Manager you will:
- Undertake customer account reconciliations to ensure the correct residents are being billed and details are received
- Analysis of billing and debt data to consider trends and strategy to recover income
- Making outbound calls to customers to obtain payments
- Review customer information to ensure contact details are correct to maximise the impact of communication efforts
- Review customer accounts which require paper communications, inclusive of debt warnings
- Communication with customers at risk of supply suspension
- Communication with customers moving out to maximise revenue recovery
Professional qualifications
We are looking for someone with the following:
- Fully IT proficient, Word, PowerPoint and Excel as a minimum.
- Experience managing multiple tasks
- Any experience managing your own projects would be hugely beneficial.
- Willingness to take ownership of a project and see it through to completion.
- Solid analytical skills, comfortable with interpreting data to assess viability and drive solution development.
- A willingness to travel within the UK if required.
Personal skills
The Customer Revenue Specialist role would suit someone who is:
- Problem solving
- Attention to detail and a 'right first time' approach.
- Able to work as a member of a team.
Salary and benefits of the Customer Revenue Specialist role
- Basic salary of 22,000 - 24,000 pro rata
- Benefit package that includes bonus and private medical scheme
- Opportunity to join a growing organisation.
Astute Technical is acting as an Employment Business in relation to this vacancy.
