- maximise customer service to designated accounts, through the provision of continuous and high quality support in all areas of the business.
- ensure that new specifications are project managed and raised correctly on the computer system.Â
- seek out new business opportunities and increase sales revenue and profitability.
- attend meetings, whether in the UK or abroad, with customers and obtain full customer project briefs and provide accurate quotations.
- proactively manage and progress quotations from point of enquiry through to a win / lose outcome.
- provide technical feedback to customers as required regarding products.
- manage internal meetings ensuring they are documented so that key personnel are aware of what is required on projects.
- submit a monthly feedback report to the Commercial Operations Manager.
- monitor stocks and payment and ensure agreed terms are adhered to, and to liaise closely with the Finance Department in order to minimise credit exposure risk.
- provide information relating to all areas of the business in terms of forecasts and turnover.
- identify opportunities for the development of standard or bespoke products and services that meet both the existing and future aspirations of the customer base.
- liaise with the Planning & Distribution department so as to ensure that customer orders are processed smoothly and accurately, and that accurate delivery dates are acknowledged in a timely fashion.Â
Back to searchCustomer Service Manager
Pure Resourcing Solutions
Posted 2 days ago, valid for 6 days
Beccles, Suffolk NR34 7XD, England
Full Time
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Sonic Summary
- Our client in Suffolk is seeking an experienced Customer Service Manager to enhance their customer service strategy and lead a dedicated team.
- The role requires a minimum of 5 years of experience in customer service management and offers a salary of £35,000 to £45,000.
- Key responsibilities include maximizing customer service for designated accounts, managing project specifications, and seeking new business opportunities.
- The successful candidate will also attend meetings with customers, provide technical feedback, and ensure smooth processing of customer orders.
- Interested applicants are encouraged to send their CV for this exciting opportunity.
