- maximise customer service to designated accounts, through the provision of continuous and high quality support in all areas of the business.
- ensure that new specifications are project managed and raised correctly on the computer system.Â
- seek out new business opportunities and increase sales revenue and profitability.
- attend meetings, whether in the UK or abroad, with customers and obtain full customer project briefs and provide accurate quotations.
- proactively manage and progress quotations from point of enquiry through to a win / lose outcome.
- provide technical feedback to customers as required regarding products.
- manage internal meetings ensuring they are documented so that key personnel are aware of what is required on projects.
- submit a monthly feedback report to the Commercial Operations Manager.
- monitor stocks and payment and ensure agreed terms are adhered to, and to liaise closely with the Finance Department in order to minimise credit exposure risk.
- provide information relating to all areas of the business in terms of forecasts and turnover.
- identify opportunities for the development of standard or bespoke products and services that meet both the existing and future aspirations of the customer base.
- liaise with the Planning & Distribution department so as to ensure that customer orders are processed smoothly and accurately, and that accurate delivery dates are acknowledged in a timely fashion.Â
Back to searchCustomer Service Manager
Pure Resourcing Solutions
Posted 18 hours ago, valid for 24 days
Beccles, Suffolk NR34 7XD, England
Full Time
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Sonic Summary
- The position of Customer Service Manager is available in Suffolk with a focus on providing exceptional service to customers.
- The role requires a minimum of 5 years of experience in customer service management and offers a competitive salary of £45,000 per year.
- The successful candidate will lead a team, shape customer service strategy, and manage key accounts while maximizing customer satisfaction.
- Responsibilities include project management of new specifications, seeking business opportunities, and providing technical feedback to customers.
- Interested applicants are encouraged to send their CV to apply for this exciting opportunity.
