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Job Title: Service Support Engineer
Location: Beccles
Salary: 45k-55k
We are excited to offer a career opportunity with a leading business in the automated packaging machinery sector for a Service Support Engineer.
Role Overview:
As a Service Support Engineer, you will play a crucial role in supporting service operations for highly technical packaging machinery. This position is a fantastic opportunity to build strong relationships with customers, resolve complex technical issues, and continuously grow your engineering expertise.
Role Responsibilities:
Provide expert technical support to customers and field engineers across the UK and globally
Diagnose and troubleshoot faults on packaging machines (both mechanical and control system-based)
Maintain technical documentation and support training activities for customers and internal teams
Company Overview:
This organisation excels in delivering innovative, high-performance automated packaging solutions. The business is committed to engineering excellence, continuous innovation, and outstanding customer service. The Service Support Engineer role is ideal for someone interested in hands-on engineering, field support, and the latest automation technologies, and is based in the UK, with hybrid working available.
Required Skills:
Strong problem-solving skills in a technical/mechanical engineering setting
Good understanding of mechanical, pneumatic, and electrical systems
Confident communication skills with a customer-centric approach
Desired Skills:
Experience with PLCs (especially Allen-Bradley)
Exposure to servo drives and motion control systems
Technical report writing and documentation
Experience:
Minimum 3 years' experience in a technical support or field engineering role
Experience within the packaging, automation, or machinery industry preferred
Salary & Benefits:
Competitive salary based on experience
Benefits include: Company car, 25 days annual leave plus bank holidays, healthcare plan, pension scheme, training & development opportunities
Shift Pattern:
Monday to Friday, standard office hours
Flexibility required for occasional site visits
Working Location:
Field-based role with flexibility to work from home
Occasional travel to customer sites and company offices in the UK and abroad
We are looking to schedule interviews for this role ASAP - Apply Now!
