Service Support Engineer

Service Support Engineer
Location: Beccles, Suffolk
Salary: 50,000 per annum
Monday to Friday - 7.30am to 4.00pm

Are you an experienced Service Engineer with a passion for delivering exceptional customer experiences? Our client, a leading automation and manufacturing solutions provider, is seeking a talented individual to join their aftersales team. This is a dynamic and fast-paced role, perfect for someone who enjoys both reactive and proactive customer support.

About the Role:

As a Service Support Engineer, you will play a critical role in supporting the commissioning, installation, and ongoing maintenance of cutting-edge automated systems. This role involves a mix of on-site and remote support, ensuring customer satisfaction throughout the life-cycle of the equipment. You will also assist in training and developing service engineers, as well as identifying and implementing system improvements.

Key Responsibilities:

• Diagnose and resolve customer issues remotely and on-site in a timely manner.
• Provide technical support to the aftersales team.
• Support customer service contracts, including pre-service visit preparations.
• Modify and program PLCs, servo drives, robots, and other controllers to meet customer needs.
• Troubleshoot and adjust mechanical, electrical, pneumatic, and control systems.
• Identify opportunities to improve systems and present findings to the team.
• Record and document test results, modifications, and feedback.
• Assist with commissioning and testing of new equipment, as well as post-installation maintenance.
• Deliver exceptional customer service during factory acceptance tests (FATs) and site visits.

Skills and Qualifications:

• Vocational training or apprenticeship in electrical and/or mechanical disciplines.
• Engineering qualification and at least 5 years of experience in an electrical or mechanical environment.
• Proficiency in programming PLCs and HMIs using Allen Bradley, Mitsubishi, Festo, Siemens, or similar.
• Experience with servo systems, VFDs, remote I/O, and industrial networks (e.g., Ethernet, Profibus).
• Familiarity with 6-axis robot systems is preferred.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to interpret electrical and pneumatic schematics.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willingness to travel worldwide to support customers.

Benefits:

• Competitive salary of 50,000 per annum.
• Opportunities to work on cutting-edge automation projects.
• Travel opportunities to support customers worldwide.
• Professional development in a supportive and innovative environment.

If you are a skilled Service Engineer ready to join a forward-thinking company with a global reputation for excellence, please click "Apply Now."