Care Alerts Monitoring Officer

About Us:
At Home Support Matters, we are committed to ensuring the safety and well-being of our customers and colleagues. Our team works diligently to support individuals in receipt of care, collaborating with field colleagues and external teams to monitor and respond to important alerts. If you are passionate about making a difference in health and social care, we invite you to join our dedicated team.

Job Overview:
We are seeking an Care Alert Monitoring Officer to join our Data and Systems Team. In this role, you will be responsible for monitoring electronic alerts and activity notifications generated by external field colleagues. Your primary responsibility will be to investigate and take prompt action on these alerts, ensuring customer and employee safety. You will act as a vital link between internal and external reporting, ensuring that data is effectively monitored and utilised.

Key Responsibilities:

• Monitor daily alerts and notifications received from external teams and field colleagues.
• Investigate and act on each alert, escalating concerns to operational and quality teams when risks are identified.
• Collaborate with operational and quality colleagues to report, identify, and resolve quality concerns.
• Ensure appropriate actions are taken before closing any alert or activity.
• Compile, present, and feedback on quantitative and qualitative data to highlight key findings.
• Participate in the on-call rota as required.
• Take responsibility for your professional development by attending mandatory training.

Key Competencies:

• Effective Communication: Clear and adaptive communication skills, ensuring instructions are understood and followed.
• Learning Orientation: Quick to learn and adapt, with the ability to research trends in health and social care.
• Customer Relationships: Demonstrates empathy and focuses on delivering high-quality service.
• Working Collaboratively: Works well with others, sharing knowledge and leading by example.
• Results Driven: Organised and methodical in achieving company objectives.
• Problem Solving: Offers effective solutions and involves others in decision-making.

Requirements:

• Previous experience in adult social care is preferred.
• Excellent organisational and time management skills.
• Ability to analyse data and provide meaningful feedback.
• Strong communication and problem-solving abilities.
• Flexibility to work additional hours or participate in on-call duties.

Why Join Us? At Home Support Matters, we believe in the power of teamwork and continuous improvement. You’ll be working in a supportive environment where your contributions directly impact the safety and well-being of our customers.