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Dispensing Assistant

Contract Personnel Limited
Posted 16 hours ago, valid for a month
Location

Beccles, Suffolk NR34, England

Salary

£24,000 - £26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • My clients are seeking a Dispensing Assistant to join their friendly team, offering a salary of £20,000 to £25,000 per year.
  • The role involves assisting in dispensing, providing customer advice, and performing various eye tests while maintaining accurate records.
  • Candidates should have at least 1 year of relevant experience in a similar position and demonstrate strong sales and customer relationship management skills.
  • The position requires effective communication and teamwork to meet business objectives and ensure excellent customer service.
  • Health and safety compliance is essential, along with the ability to contribute positively to the work environment.
My clients are looking for a Dispensing Assistant to join their friendly team ROLE SUMMARY                 The role is to work as part of the practice team in the delivery of first class services, showing excellent understanding of customer needs as well as being motivated in achieving sales.  KEY RESPONSIBILITIES Assisting in Dispensing  Offer the customer general advice and guidance
  1. Implement minor repairs to frames
  2. Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes
  3. Keep appropriate records and report to the Practice Manager as required
Selling & Customer Relationship Management
  1. Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets
  2. Ascertain the wants and needs of each customer
  3. Recommend, select and help locate or obtain merchandise based on customer needs and wants
  4. Describe merchandise and explain its use, benefits, operation and care to customers
  5. Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security
  6. Serve customers, bag and package purchases
  7. Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately
  8. Ensure that the practice provides excellent customer service at all times, meeting and – where possible – exceeding customer expectations
  9. Answer the telephones and deal with enquiries and appointments
  10. Manage enquiries, complaints, refunds etc, as required
 Team 
  1. Implement the policies and procedures set out in the Employment Handbook
  2. Contribute to positive working relationships within the team
  3. Be aware of the needs of team members and to show them courtesy
  4. Communicate effectively with others in the team
  5. Work collaboratively with team members and management colleagues in order to meet the objectives of the business
  6. Put forward ideas and feedback during team meetings in order to improve ways of working
 Health & Safety / Environmental Health
  1. Implement the legal obligation to maintain a safe working environment at all times
  2. Follow the company’s procedures, as described in the Health & Safety Policy
  3. Report anything unsafe to the Operations Director, and to report accidents, near misses, and so on in the accident book
Other Tasks
  1. Represent the company at events etc, as required
  2. Undertake any other tasks that may be reasonably requested

To find out more about this opportunity please call Danny Moloney on (phone number removed) or e mail (url removed)

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