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- Implement minor repairs to frames
- Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes
- Keep appropriate records and report to the Practice Manager as required
- Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets
- Ascertain the wants and needs of each customer
- Recommend, select and help locate or obtain merchandise based on customer needs and wants
- Describe merchandise and explain its use, benefits, operation and care to customers
- Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security
- Serve customers, bag and package purchases
- Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately
- Ensure that the practice provides excellent customer service at all times, meeting and – where possible – exceeding customer expectations
- Answer the telephones and deal with enquiries and appointments
- Manage enquiries, complaints, refunds etc, as required
- Implement the policies and procedures set out in the Employment Handbook
- Contribute to positive working relationships within the team
- Be aware of the needs of team members and to show them courtesy
- Communicate effectively with others in the team
- Work collaboratively with team members and management colleagues in order to meet the objectives of the business
- Put forward ideas and feedback during team meetings in order to improve ways of working
- Implement the legal obligation to maintain a safe working environment at all times
- Follow the company’s procedures, as described in the Health & Safety Policy
- Report anything unsafe to the Operations Director, and to report accidents, near misses, and so on in the accident book
- Represent the company at events etc, as required
- Undertake any other tasks that may be reasonably requested
To find out more about this opportunity please call Danny Moloney on (phone number removed) or e mail (url removed)
