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*Amazing client of ours - we have already placed 6 x very happy candidates here!**Reporting directly to a previous placement of ours - an incredible candidate whom we can vouch will be a joy to work alongside!*Our client, an incredibly well-established Funeral Care/Crematorium business whom have been actively operating for well over 150+ years, are looking to recruit an innovative, personable Business Leader / Manager to join their flagship Crematorium operation. Overseeing an incredibly lucrative site in South East London, this is a fantastic opportunity to really put your own stamp on a popular, empathetic, growing business!Our client have a portfolio of Funeral Homes across the UK, and, in addition, a range of Crematoriums - they strive to set the highest standards for the Funeral profession in terms of client service/care for the deceased - aware and empathetic to the most difficult period in anyone's lives, they are here to help with compassion, respect, openness and care. Following a huge company restructure in which they are focussing more than ever on providing an exceptional service, they are now seeking a new Business Leader to oversee their integral Crematorium operation in the South East of London, managing 20 x FTE and ensuring business growth throughout the area. In a nutshell, your responsibilities will include:- Managing 1 x site (and 20 FTE) - Ensuring operation offers an incredible service to all clients, at all times- Ensuring all facets of the operation (inclusive of Administrative/Groundskeeping staff) are happy/working to their full potential- Motivating team members to exceed sales/revenue expectations - Developing, leading and coaching team members to ensure potential is maximised- Providing hands-on support within the team, demonstrating best practice and standards at all times- Working within the community to increase brand awareness, increase partnerships and attract new customers- Providing effective management of the team, including the ongoing management of employee relations/issues in a caring, positive, engaging and inclusive environment- Full accountability for ensuring compliance with standard operating proceduresIn order to be considered for this position, it is ESSENTIAL that you have the following:- Experience of overseeing a high-performing operation (very open to industry, however we have had incredible success in placing candidates from a Retail background!)- Experience of operating at a senior level in a commercial, customer-facing environment- Experience of delivering organisational growth through wider teams- Innovative thinker - keen to explore/implement new ideas- Empathetic nature- Strong commercial acumen- Inspirational leadership skills- Demonstrable ability to create, implement and deliver strategic growth- Proven ability to achieve results through the wider team- Ability to influence, effectively develop and coach others to their full potentialAs mentioned above - industry experience is not required (in fact, our client would prefer a candidate from a completely different background in order to inject fresh ideas!), and in addition to a very competitive salary, our client are also offering:- Discretionary annual bonus- Incredible progression opportunities as the company continues to evolve/grow- Genuine ability to make a difference to people's lives and help to get them through incredibly tough times. Those in the industry tend not to leave, as it's incredibly rewarding!Our client are looking to move incredibly quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
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