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Quality services manager
Customer Care & Quality Manager

Customer Care & Quality Manager

4Recruitment Services

Posted a month ago, valid for 6 days

Beckenham, Kent BR3 3LX

£31.83 per hour

Full Time

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Sonic Summary

The position is for a Customer Care & Quality Manager based in Croydon, London, offering a salary of £31.83 per hour.
The role involves leading a team to ensure defect logging, resolution, and handover standards are met efficiently.
Candidates should have a solid background in customer service and defect management, along with strong CRM, Excel, and reporting skills.
The company seeks a proactive manager who is detail-oriented and can excel in a fast-paced environment.
This position requires relevant experience in customer service, with a focus on quality assurance and stakeholder collaboration.

Customer Care & Quality Manager – London£31.83 per hour Location: Croydon office (Tues/Wed/Thurs) | Remote (Mon/Fri)Division: Development - Customer Experience About the Role:

Join our Customer Experience team as a Customer Care & Quality Manager and play a crucial role in delivering excellent service to new homeowners.
Overseeing a dedicated team, you’ll ensure defect logging, resolution, and handover standards are met efficiently.
As part of a transformative period at our Housing service, your focus will be on maintaining high quality and fostering strong collaboration between customer care and construction teams.

Key Responsibilities:

Team Leadership: Guide and manage Customer Care & Quality Executives, achieving KPIs and inspiring top performance.
Quality Assurance: Set and document handover standards to guarantee customer satisfaction.
Defect Management: Ensure timely defect resolution, escalating as needed for quick action.
Stakeholder Collaboration: Work with Delivery Teams to uphold agreed standards, ensuring customer satisfaction at every step.

What We’re Looking For:

The ideal candidate is a proactive manager with a solid background in customer service and defect management, as well as strong CRM, Excel, and reporting skills. You should be detail-oriented, excel in a fast-paced environment, and bring transferable skills if new to defect management.

Interested:For more information, contact Lily at . 4Recruitment Services is an equal-opportunity agency and follows safe recruitment practices.

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