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IT Trainer
Location: York
Salary: Competitive
Permanent
Are you friendly, outgoing, and passionate about helping others? We have the perfect role for you!
About the Role: We are looking for a Training & Process Support Analyst to join our IT team. This role involves delivering engaging training sessions, supporting new technology rollouts, and acting as a key contact for business process support.
Key Responsibilities:
- Deliver training on IT systems, legal applications, and internal processes.
- Create user-friendly documentation and guides.
- Assist departments with process-related queries and troubleshooting.
- Support Heads of Department in adopting best practices.
- Provide second-line support for system and process usage.
- Coordinate training schedules and manage change during project rollouts.
- Onboard new joiners with introductory training.
- Monitor system usage to identify training needs.
- Collaborate with IT and Compliance teams to ensure consistent policy application.
- Offer hands-on IT support and develop 'super users' across the firm.
Skills and Experience:
- Experience in training or onboarding in professional services, ideally legal.
- Strong understanding of business processes and identifying inefficiencies.
- Excellent interpersonal skills and confidence engaging with users at all levels.
- Experience in change initiatives or technology rollouts is a plus.
- Good organisational skills and ability to manage multiple priorities.
- Familiarity with legal software is beneficial but not essential.
- Proactive, solutions-focused mindset and enthusiasm for helping others.
- Excellent communication skills and competence in MS Office.
- Minimum 2 years of experience in a similar role.
Why Join Us? We offer a competitive salary, flexible and hybrid working, career development plans, wellbeing support, a great social scene, and a range of benefits including pension, life cover, enhanced maternity/paternity pay, health cash plan, staff discounts, competitive holidays, and a cycle to work scheme.
