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Job Summary - Tenant Liaison Officer
As part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.
Daily Responsibility
- Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
- Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
- Support the site manager in all activities affecting the customer experience
- Investigate and resolve complaints within agreed timescales
- Resolve problems of access or other social issues
- Identify community initiatives to fulfil social value commitments
- Asset in developing continuous improvement opportunities links to all activities affecting the customer journey
Essential Skills
- Excellent communication skills, both written and oral
- Ability to work in a fast paced environment
- Good initiative and logical thinking skills
- Good problem solving skills
- Confident and organised
- Good communication and negotiating skills
- Computer literate
- Team player
Apply: If you're interested in this opportunity, then please get in touch today with our Commercial Specialist Mark Harris, or apply with your CV.
Building Careers UK specialises in Construction and Property recruitment and serves as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the Terms and Conditions, Privacy Policy and Disclaimers which can be found on our website.
We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
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