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Customer Experience Manager

Alliance Consulting
Posted 16 days ago, valid for 11 days
Location

Bedford, Bedfordshire MK40 4LU, England

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A pioneering machinery manufacturer is seeking a Commercial Manager to oversee the commercial team and ensure operational efficiency.
  • Candidates should have proven leadership experience in managing commercial teams within a technical or engineering-based environment, preferably in packaging, FMCG, food, or beverage sectors.
  • The role requires strong people management skills, hands-on operational experience, and a solid understanding of mechanical or electrical engineering.
  • The successful candidate will engage with customers to provide tailored solutions, demonstrating strong commercial skills in managing complex sales processes and negotiating contracts.
  • An industry-leading salary and benefits package is offered, and applicants should have at least 5 years of relevant experience.

Commercial Manager (Engineering)

We are a hugely successful and pioneering machinery manufacturer proud to be delivering innovative, bespoke solutions and turnkey systems to our customers all over the world. Due to continued growth, we are now seeking a high-calibre Commercial Manager who will manage the day to day operations of the commercial team, across both new sales and after care. The Commercial Manager will play a pivotal role in ensuring operational efficiency, maintaining focus on business objectives and fostering a high-performance culture within a team of 10 staff. In addition to managing the team, this role will be hands-on in executing tasks and driving key deliverables as well as collaborating closely with customers ensuring technical excellence and customer satisfaction.

We can offer an industry leading salary and benefits and invite applications from candidates with the following attributes:

  • Proven leadership experience in managing commercial teams in a technical or engineering-based environment. Experience in the packaging, FMCG, food or beverage sectors is highly desirable.
  • Excellent people management skills: Ability to mentor, develop, and motivate team members, ensuring accountability and high performance.
  • Hands-on operational experience, with the ability to execute tasks while leading a team.
  • Strong technical understanding, particularly related to mechanical or electrical engineering.
  • Strong commercial skills: Able to manage complex sales processes, negotiate contracts, and develop commercially viable solutions for customers.
  • Customer-focused: Able to engage effectively with customers, understand their challenges, and provide tailored solutions that add value to their business, experienced at translating technical concepts for non-technical audiences.

When applying for this role, please indicate your current salary (plus benefits package), minimum salary required, notice period and your reasons for wishing to move from your current company. Alliance Consulting is acting as an employment agency in this respect. Alliance Consulting specialise in the placement of engineers throughout the UK. By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database and/or in manual files for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us submitting your CV to our client. If you do not wish your CV to be sent to our client then you must clearly state this to us. Equally, if there are any companies that you do not wish your CV to be sent to (for whatever reason), then please let us know of this when you apply.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.