Customer Feedback Officer

If you're a hard-working, reliable person and you enjoy working in fast-paced environments, then we want to hear from you.

Customer Feedback Officer
Salary: Betweeen £11.44 per hour
Location: MK42, Bedford
Hours: Monday-Friday- 9am - 5pm
Till Febuary 2025


JOB PURPOSE

To provide effective casework support for the Mayor of Bedford Borough; to offer support with the organisation of civic/ceremonial events arranged or hosted by the Mayor/Council, and to provide assistance to other members of the civic team during periods of planned and unplanned absence.


MAIN DUTIES AND RESPONSIBILITIES
1. To ensure that all items of casework which are received in the Mayor's office are logged and an acknowledgement is sent out within 3 working days or otherwise as agreed.
2. To liaise with the relevant Council Department(s) to ensure that a draft response to each item of casework is provided to the Mayor within agreed timescales in order to enable the Mayor to respond to queries promptly.
3. To monitor the progress of casework queries against agreed timescales for responses and proactively chase replies as necessary.
4. To produce periodic reports on performance against the targets set for dealing with casework
5. To draft correspondence as required
6. To liaise as necessary with Mayor's PA and with the organiser's of any events that members of the civic team are due to attend in order to finalise arrangements for their attendance.

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.