Customer Service Advisor

Our Bedford based client are currently looking for a Customer Service Advisor on a Temp to Perm basis.

The duties involve:-

• Action general sales enquiries and ensure customer orders and enquiries are dealt with in a professional and timely manner and service levels are met (within own control). Liaise with customers/suppliers, supply chain staff and transport companies to ensure bookings and delivery slots are achieved.
• Ensure customer orders, enquiries and complaints are dealt with in an efficient and timely manner and service levels are met. Ensure that order input, customer service functions and day-to-day processes are being completed accurately and maintained to a high standard.
• Ensure day-to-day administration within the customer service department is maintained.
• Represent the Sales office function ensuring all concerns and issues are raised with Sales Managers.
• Attendance at exhibitions, trade fairs and customer meetings as required in support of the Sales Team.
• Work with Customers & Sales Team to ensure their administration needs are met and keep Sales Managers abreast of account administration requirements & reporting
• Effectively calculate forward orders and demand, monitor and manage inventory levels in line Company purchasing requirements. Liaise with purchasing to ensure accurate purchasing needs and logistics to ensure customer’s requirements can be met.
• Ensure that incoming product are in line with customer demand, liaising with the manufacturer and Sales teams to ensure continued supply.
• Monitor and manage the inventory, such as new products and stock levels ensuring surplus stocks are advised to Sales Managers; to be sold either through retail or wholesale.
• Delivering ad hoc projects on time and to agreed objectives along with other duties as required within the role and when deemed necessary.
• Updating our website and on-line presence to assist with brand awareness and consumer interaction.