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Ellis Mason are working exclusively with a well recognised, local business based close to Biggleswade, to help them find a CUSTOMER SERVICE COORDINATOR.
This role is the first point of contact for customers in a small team of two. The CUSTOMER SERVICE COORDINATOR is responsible for meet & greet responsibilities ,answering incoming calls and administering all new bookings.
For the role of CUSTOMER SERVICE COORDINATOR, you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the booking and sales process. This is a fast paced role that requires someone who can multi-task, as well as prioritise your tasks in an ever-changing work environment.
THE SALARY & BENEFITS- Salary circa £26,000-£30,000 per annum, dependent on experience.
- Monday to Friday office hours of 9 am - 5.30pm on a permanent, full-time basis
- Full training
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site parking
The main duties included within the role of the CUSTOMER SERVICE COORDINATOR, are:
- Face to face meet & greet
- Answering incoming customer calls, handling each booking or order in a friendly and professional manner
- Completing the set up of new customers on the inhouse system
- Working with colleagues to gain pricing information for quotes
- Contacting customers to gain approval on quotes
- Communicating with internal colleagues to gain correct products for orders
- Carrying out stock orders
- Handling the return process
- Keeping customers informed of delays or order timelines
- Managing a team diary
- Flexibility in assisting with out of office duties such as local product collections
- General office house-keeping duties; tidying or cleaning the office, stocking the fridge with milk, etc
